Shopping Online & Delivery
Welcome to the New Plymouth Boys’ High School Online Store. On this site you are able to purchase all items of school uniform online with our ‘Click and Collect’ local pickup service. Huia Photos, Taranakians, Sport Photos and Memorabilia will also be able to be purchased throughout the year.
How do I make a purchase online?
- Select the items you wish to purchase and ‘Add to Basket’.
- When you have completed your shopping, click ‘Checkout’.
- Login to your Account (setup a username and password) OR check out as a Guest – Please note you must enter the Student Name and Huia Group.
- Billing and Shipping – ensure that you have your billing address on hand. Uniform Items must be collected (Local Pickup) from the Uniform Shop.
- Review Order and Payment – ensure that you have your credit card number handy to enter, including expiry date and security code, which are required to process your payment.
- Confirmation- once your transaction has been approved, a receipt page complete with an order number will be presented as proof of purchase. These details will also be sent in the form of a tax invoice/receipt by email.
Note: Your order can be adjusted while you shop, just click on the “VIEW CART” icon located at the top right of the screen. When you are ready to purchase, just click on ‘Checkout’.
What methods of payment do you accept?
Payments can be made by Credit Card (Visa, Mastercard) or Debit Card (Visa, Mastercard).
Please note: We do not accept American Express or Diners Cards.
Is it safe to buy online with my Credit Card?
We use the highest level of online security to ensure that online shopping with your credit card is safe.
What if the size I ordered is wrong?
We are happy to exchange for another size on the condition that the garment has not been worn or named, and is still in the original packaging.
When can I collect my online purchase if I have selected Local Pickup?
Online orders can be collected from the NPBHS Uniform Shop during shop opening hours, during term time only. If an order is placed in the morning, the garments should be ready for collection by the end of the same day trading hours.
All orders placed on a Wednesday (shop closed) will be ready for collection on Thursday.
All orders placed on Saturday, Sunday or a public holiday will be ready for collection on the next trading day.
What happens if I order items for Delivery?
Delivery Time – We will do our utmost to process and arrange delivery of your purchase within 3-5 business days from receipt of your order and payment.
Address – Delivery can be made to a street/rural address in New Zealand. We cannot deliver to a PO Box. There is a standard shipping charge per order, which will be itemised on the order prior to being completed. Delivery will be sent using a tracked service. A rural address will incur an additional charge of $4.
Undeliverable parcel – Please ensure the correct address details are provided as we are unable to take responsibility for failed deliveries due to incorrect or insufficient delivery information. Parcels which are returned as undeliverable will incur a re-dispatch fee. Postage charges paid for the original dispatch are not refundable.
Damaged, incorrect or missing items – Notification of damaged, incorrect or missing products must be received by the Uniform Shop within 48hours of receipt of the parcel. Should the parcel contain a damaged or faulty item, please contact the NPBHS Uniform Shop immediately for instructions on how to return the goods. Email [email protected]
Orders placed outside trading hours – All orders placed on a Saturday, Sunday or Public Holiday will be processed and dispatched within 48hours on our return to normal trading hours. Orders placed during the Uniform Shop Christmas close-down period will be processed and available for collection during the first week of our return.
Postage Costs – Prices and shipping costs are stated in New Zealand Dollars and are inclusive of GST.